Refund Policies

At Fast Infotech, we want you to have a positive shopping experience and be satisfied with your purchase. If you encounter any issues with your order, we are here to assist you. This Refund Policy outlines our guidelines and procedures for processing refunds.

  1. Eligibility for Refund:

    To be eligible for a refund, the following conditions must be met:

    • The item(s) must be returned in their original condition, unused, and in the original packaging.
    • The return request must be initiated within 7 days of the delivery date.
    • The product must not be listed under items excluded from our refund policy (e.g., software, digital downloads, gift cards, personalized items, etc.).

  2. Damaged or Defective Items:

    If your order arrives damaged or has a manufacturing defect, please notify us within 5 days of receipt. We may request evidence of the damage or defect, such as photographs, to process the refund or replacement.

  3. Change of Mind:

    If you change your mind about your purchase and wish to return it for a refund, you may do so within 3 days of receiving the product. In this case, the item(s) must be returned in their original condition, and the return shipping costs will be the responsibility of the customer.

  4. Refund Process:

    To initiate a refund, please follow these steps:

    • Contact our customer support team to request a return.
    • Pack the item(s) securely and include a copy of the original order invoice or packing slip.
    • Ship the item(s) back to the address provided by our customer support team or drop it in person on our outlet.
    • Once we receive and inspect the returned item(s), we will process the refund to your original payment method within 10 business days .

  5. Non-Refundable Items:

    Certain items are non-refundable and may not be eligible for return, including but not limited to:

    • Software, digital downloads, and virtual products.
    • Gift cards or vouchers.
    • Personalized or custom-made items.

  6. Return Shipping Costs:

    For damaged or defective items,(proof needed) we will cover the return shipping costs. However, for returns due to a change of mind, the customer is responsible for the return shipping expenses.

  7. Missing or Lost Packages:

    If your order is lost in transit or marked as delivered but not received, please contact our customer support team. We will work with the shipping carrier to resolve the issue and may issue a refund or replacement, subject to investigation.

  8. Contact Us:

    If you have any questions or need further assistance regarding our refund policy or the return process, please contact our customer support team.

Fast Infotech reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.